1. How do I use the Insulin Cooler Bag / Bottle?

• Freeze the ice gel packs for 44–48 hours
• Assemble the bag / bottle with frozen packs and insulin just before travel
  

2. How long does it keep insulin cool?

Each product is designed to give maximum cooling time, please refer website description of respective product for cooling duration. The cooling also depending on:

• Ice pack temperature
• External weather
• Usage pattern

3. Will the bag / bottle become moist?

Yes, slight moisture may occur due to condensation.
👉 Keep the bag / bottle away from electronics and important documents.

4. Can I carry it on a flight?

Yes, most airlines allow it.
Please note only Hard Frozen Ice Gel Packs are allowed by airline carriers. We recommend confirming with your airline beforehand.

5. How do I clean the insulin cooler bag / bottle?

• Use a soft damp cloth
• Dry in shade
• Avoid direct sunlight

1. How do I use the Outer Woods Insulated Cooler Bags?

Simply place chilled bottles or cans directly from the refrigerator into the bag. For extended cooling, we recommend adding ice gel packs.

2. How long does the cooling last?

• Up to 10 hours for cans
• Up to 6 hours for glass bottles
• Up to 4 hours for plastic bottles

Cooling performance may vary based on:

• Initial temperature of items
• Ambient temperature
• Usage conditions

3. Can I carry hot drinks in the bag?

Yes, the bag can retain heat as well. However, the duration will vary depending on external conditions.

4. Can I carry hot and cold items together?

No. Mixing hot and cold items will reduce overall insulation efficiency. Use the bag for either hot or cold items at one time.

5. How do I clean the cooler bag?

• Wipe with a clean, damp cloth
• Air dry in shade
• Avoid direct sunlight after cleaning

6. How to use Ice Gel Packs along with the cooler bags?

• Hard Freeze the Ice Gel Packs in deep freezer for 40 to 48 hours
• Keep deep freezer on maximum cooling
• Use the Hard Frozen Ice Gel Packs when assembling the cooler bag for outdoor use. Put the Ice gel packs in the net pockets or near the bottle / cans
• Ice gel packs are reusable multiple times

1. Where do you ship?

• Across India (27,000+ pin codes) for retail orders
• Worldwide shipping available for B2B bulk orders
  If delivery is not possible, a full refund is processed within 2–3 working days.

2. What are the delivery timelines?

• Metro cities: 4–6 working days
• Other locations: 5–8 working days
  

3. What are the delivery charges?

• Free shipping on all prepaid orders
• Nominal fee applies for COD (when enabled)
  

4. What payment methods are available?

• Credit/Debit Cards
• UPI
• Net Banking

👉 Cash on Delivery (COD): Currently unavailable.
We may enable COD again in the near future.

5. Can I change the delivery address after placing an order?

Yes, but only before dispatch.
Contact support on WhatsApp: +91 8619906212

6. Can I contact Outer Woods for orders placed on Amazon/Flipkart/ Blinkit?

Please reach out to the respective platform’s support for those orders.