Terms of service

Outer Woods – Terms of Service 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the website operated by Dozy Cozy LLP (Outer Woods).

By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy.

2. Eligibility

  • You must be at least 18 years of age to use this website
  • By using this website, you confirm that:
    • You are legally capable of entering into a binding contract
    • All information provided by you is accurate

3. Account Responsibility

  • You are responsible for maintaining the confidentiality of your account and password
  • You agree to accept responsibility for all activities under your account
  • We reserve the right to suspend or terminate accounts for misuse or fraud

4. Product Information & Pricing

  • We strive to ensure all product details, descriptions, and prices are accurate
  • However, errors may occur
  • We reserve the right to:
    • Correct pricing errors
    • Cancel orders arising from such errors

⚠️ Prices are inclusive/exclusive of taxes as clearly displayed

5. Orders & Acceptance

  • Placing an order does not guarantee acceptance
  • Orders may be cancelled due to:
    • Product unavailability
    • Pricing or technical errors
    • Suspected fraudulent activity

6. Payments

  • Payments are processed via secure third-party gateways
  • We do not store card or payment details
  • You agree to provide valid and authorized payment information

7. Shipping & Delivery

  • Delivery timelines are estimates and may vary
  • We are not liable for delays caused by:
    • Courier partners
    • External factors (weather, strikes, etc.)

8. Returns, Refunds & Cancellation

  • Governed by our Refund Policy
  • Cancellation allowed only before dispatch
  • Refunds processed as per stated timelines

9. User Conduct (Prohibited Uses)

You agree not to:

  • Violate any applicable Indian laws
  • Use the website for fraudulent purposes
  • Impersonate another person or entity
  • Distribute harmful software or spam
  • Attempt to hack, disrupt, or misuse the platform

10. Intellectual Property

  • All content on this website (logos, images, text) belongs to Outer Woods
  • Unauthorised use, copying, or reproduction is strictly prohibited

11. User-Generated Content

If you submit reviews, comments, or content:

  • You grant us a non-exclusive, royalty-free license to use it
  • You confirm that the content:
    • Is lawful
    • Does not infringe any rights

12. Limitation of Liability

  • We are not liable for:
    • Indirect or consequential damages
    • Loss due to misuse of products
  • Maximum liability shall not exceed the amount paid for the product

⚠️ This does not limit rights under Indian consumer laws

13. Warranty Disclaimer

  • Products are provided “as is” unless specified
  • Warranty terms (if any) are mentioned separately
  • We do not guarantee uninterrupted or error-free service

14. Data Protection & Privacy

  • Your data is handled as per our Privacy Policy
  • We comply with:
    • Digital Personal Data Protection Act, 2023

15. Third-Party Services

  • We may use third-party tools (payment gateways, analytics, ads)
  • We are not responsible for their policies or actions

16. Force Majeure

We are not liable for failure or delay caused by events beyond control, including:

  • Natural disasters
  • Government restrictions
  • Technical failures

17. Termination

  • We may suspend or terminate access:
    • For violation of terms
    • For fraudulent or harmful activity

18. Grievance Redressal (Mandatory – India)

In accordance with Indian laws:

Grievance Officer:
Name: Amit Sharma
Email: askouterwoods@gmail.com
Response Time: Within 7 working days

19. Governing Law & Jurisdiction

  • These Terms are governed by the laws of India
  • Jurisdiction: Udaipur, Rajasthan courts

20. Changes to Terms

  • We may update these Terms from time to time
  • Continued use of the website implies acceptance of updated Terms

21. Contact Us