Privacy policy

Outer Woods – Privacy Policy 2026

1. Introduction

This Privacy Policy describes how Dozy Cozy LLP (Outer Woods) (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects your personal data when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

2. Legal Framework (India)

This policy complies with:

  • Digital Personal Data Protection Act, 2023 (DPDP Act)
  • Information Technology Act, 2000 & SPDI Rules
  • Applicable Indian e-commerce and consumer protection laws

3. Personal Data We Collect

We collect only necessary data to provide our services:

a) Identity & Contact Data

  • Name
  • Phone number
  • Email address
  • Shipping & billing address

b) Transaction Data

  • Order details
  • Payment status (we do NOT store card details)

c) Technical & Usage Data

  • IP address
  • Device type
  • Browser type
  • Website activity

d) Optional Data

  • Location (only if permission granted)

4. Data We DO NOT Collect (Important Fix)

We do not collect sensitive personal data such as:

  • Aadhaar / PAN
  • Financial passwords
  • Health records
  • Biometric data

⚠️ (Removed unnecessary “passport / employment / family data” from old policy — legally risky and irrelevant)

5. Purpose of Data Processing

We use your data only for:

  • Order processing & delivery
  • Customer support
  • Communication (order updates, offers with consent)
  • Fraud prevention & security
  • Website improvement & analytics

6. Consent & User Control (DPDP Requirement)

  • By using our website, you provide consent for data collection and processing
  • You may:
    • Withdraw consent anytime
    • Opt-out of marketing communications
    • Request deletion or correction of your data

7. User Rights (As per DPDP Act)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent
  • File a grievance

To exercise your rights, contact: askouterwoods@gmail.com

8. Data Retention

  • We retain personal data only as long as necessary:
    • For order fulfillment
    • Legal compliance (tax, accounting, etc.)
  • Data is securely deleted when no longer required

9. Data Sharing & Disclosure

We share data only when necessary:

With:

  • Delivery partners
  • Payment gateways
  • IT and analytics providers

We DO NOT:

  • Sell your personal data
  • Share data without lawful purpose

Legal Disclosure:

We may disclose data if required by law or government authorities

10. Cross-Border Data Transfer

  • Data may be processed outside India (e.g., cloud services)
  • We ensure adequate data protection safeguards as per Indian law

11. Cookies & Tracking

We use cookies to:

  • Improve website performance
  • Understand user behavior
  • Show relevant ads

You can disable cookies via browser settings (some features may not work)

12. Data Security

We implement reasonable security measures:

  • Secure servers
  • Restricted access
  • Encryption via payment gateways

⚠️ No system is 100% secure, but we follow industry best practices

13. Children’s Privacy

  • Our website is not intended for users under 18
  • We do not knowingly collect data from children

14. Third-Party Services

We may use:

  • Payment gateways (Razorpay, PayU, etc.)
  • Analytics tools (Google Analytics, Meta Ads)

These providers follow their own privacy policies

15. Grievance Officer (Mandatory in India)

As per Indian law, you may contact our Grievance Officer:

Name: Amit Sharma
Email: askouterwoods@gmail.com
Response Time: Within 7 working days

16. Policy Updates

  • We may update this policy from time to time
  • Changes will be posted on this page with updated date

17. Contact Us

For any privacy-related concerns: