Shipping policy

🚚 Outer Woods – Shipping & Delivery Policy

1. Scope

This Shipping Policy applies to all orders placed on the official Outer Woods website operated by Dozy Cozy LLP.

2. Shipping Coverage

  • We deliver across India only
  • Orders are shipped through trusted third-party logistics partners

3. Shipping Charges

  • ✅ Free shipping on all prepaid orders across India

🔒 Cash on Delivery (COD)

  • COD is currently not available on the website
  • If enabled in future:
    • A nominal fee may be charged
    • Additional verification may be required

4. Order Processing Time

  • Orders are processed within 1–2 working days
  • Orders placed on weekends or public holidays are processed on the next working day

5. Estimated Delivery Time

  • Metro / Major Cities: 5–7 working days
  • Tier 2 / Tier 3 Cities & Towns: 7–9 working days

⚠️ Delivery timelines are estimates, not guaranteed

6. Order Tracking

  • Tracking details will be shared via:
    • SMS / Email / WhatsApp (if available)
  • Customers are responsible for tracking their shipment and being available for delivery

7. Delivery Attempts & Failed Deliveries

  • Our courier partners will attempt delivery 2–3 times

If delivery fails due to:

  • Customer unavailable
  • Incorrect address
  • Invalid contact details

Then:

  • The order may be marked as RTO (Return to Origin)

8. RTO (Return to Origin) Policy

  • If an order is returned due to customer-related issues:
    • Company may re-ship the order (additional charges may apply)
      OR
    • Cancel the order

Refund (if applicable):

  • Shipping charges may be deducted before processing refund

9. Undelivered Prepaid Orders

  • If a prepaid order is not delivered due to logistics issues:
    • Customer will be notified
    • A full refund will be processed

10. Address & Contact Accuracy

  • Customers must provide accurate shipping details
  • Any changes must be communicated before dispatch

⚠️ Outer Woods is not responsible for delays or non-delivery due to incorrect information

11. Delivery Delays (Force Majeure)

Delays may occur due to:

  • Weather conditions
  • Strikes / lockdowns
  • Government restrictions
  • Courier disruptions

Outer Woods is not liable for such delays but will assist in resolution

12. Damaged or Tampered Deliveries

  • If the package appears damaged or tampered:
    • Do not accept the delivery, OR
    • Record an unboxing video
  • Report within 24 hours of delivery with proof

13. Split Shipments

  • Orders containing multiple items may be shipped separately
  • No additional shipping charges will apply

14. Customer Support

For any shipping-related queries:

15. Policy Updates

  • Outer Woods reserves the right to update this policy at any time
  • Changes will be posted on this page